Clinic Assistant

ORTHOPAEDIC & HAND MRI (OHM); Kuala Lumpur; On-site; MYR 116,000 - 154,000; Full time

Job summary

OHM, a medical clinic group, is seeking a full-time administrative and customer service assistant to support clinic operations, patient bookings, and enquiry management in Singapore.

You will handle inbound/outbound calls, coordinate with clinics, submit insurance claims, and assist with invoicing and registrations. The role offers a 5.5-day week with exposure to sales/marketing tasks and ad-hoc admin duties.

Qualifications

• Fluent in English; ability to liaise with Mandarin-speaking patients is a plus.
• Good communication and interpersonal skills.
• Customer service oriented with a positive learning attitude.

Responsibilities

• Attend to inbound calls and emails and assist with enquiries.
• Make outbound calls to patients and clinics to facilitate bookings.
• Coordinate with clinics to enhance patient experience.
• Submit insurance claims.
• Arrange bookings and assist with patient registrations.
• Assist with issuance of tax invoices.
• Provide concierge support directing customers to X-ray, MRT, taxi stand, or clinic.
• Support sales and marketing activities and compile statistics.
• Ad-hoc administrative duties such as faxing and filing.

Skills

Fluent in English

Mandarin (advantage)

Communication skills

Interpersonal skills

Customer service oriented

Education

GCE N or O Levels

Job description

This is a full-time administrative and customer service role supporting clinic operations, patient bookings, and enquiry management.

Key responsibilities

• Attend to inbound calls and emails and assist with enquiries
• Make outbound calls to patients and clinics to facilitate bookings
• Coordinate with clinics to enhance patient experience
• Submit insurance claims
• Arrange bookings and assist with patient registrations
• Assist with the issuance of tax invoices
• Provide concierge support directing customers to X-ray, MRT, taxi stand, or clinic
• Support sales and marketing activities and compile statistics
• Assist with ad-hoc administrative duties such as faxing and filing

About you

• Minimum GCE N or O Levels
• Fluent in English; ability to speak Mandarin is an advantage (to liaise with Mandarin-speaking patients)
• Good communication and interpersonal skills
• Customer service oriented with a positive attitude towards learning
• Candidates with no experience are welcome to apply

5.5 days work week (except public holidays and Sundays)

This role is located in Singapore