Clinic Concierge & Admin Specialist (5.5 Days)

ORTHOPAEDIC & HAND MRI (OHM); Kuala Lumpur; On-site; MYR 116,000 - 154,000; Full time

Job summary

OHM, a medical clinic group, is seeking a full-time administrative and customer service assistant to support clinic operations, patient bookings, and enquiry management in Singapore.

You will handle inbound/outbound calls, coordinate with clinics, submit insurance claims, and assist with invoicing and registrations. The role offers a 5.5-day week with exposure to sales/marketing tasks and ad-hoc admin duties.

Qualifications

• Fluent in English; ability to liaise with Mandarin-speaking patients is a plus.
• Good communication and interpersonal skills.
• Customer service oriented with a positive learning attitude.

Responsibilities

• Attend to inbound calls and emails and assist with enquiries.
• Make outbound calls to patients and clinics to facilitate bookings.
• Coordinate with clinics to enhance patient experience.
• Submit insurance claims.
• Arrange bookings and assist with patient registrations.
• Assist with issuance of tax invoices.
• Provide concierge support directing customers to X-ray, MRT, taxi stand, or clinic.
• Support sales and marketing activities and compile statistics.
• Ad-hoc administrative duties such as faxing and filing.

Skills

Fluent in English

Mandarin (advantage)

Communication skills

Interpersonal skills

Customer service oriented

Education

GCE N or O Levels

Job description

OHM, a medical clinic group, is seeking a full-time administrative and customer service assistant to support clinic operations, patient bookings, and enquiry management in Singapore.

You will handle inbound/outbound calls, coordinate with clinics, submit insurance claims, and assist with invoicing and registrations. The role offers a 5.5-day week with exposure to sales/marketing tasks and ad-hoc admin duties.