Customer Service Executive

PROVEN VENTURE CAPITAL PLT; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

PROVEN VENTURE CAPITAL PLT is seeking a customer service orientated individual to support our clinic's front desk operations in Kuala Lumpur. You will respond to inquiries across phone, WhatsApp, and social media, provide information on services, and guide customers toward appointments.

You will manage bookings, confirmations, and cancellations, follow up on inquiries, coordinate with doctors and staff, and assist with registrations and payments.

Qualifications

• At least 1 year of customer service experience.
• Experience in beauty/wellness/hospitality is a plus.
• Pleasant, friendly and service‑oriented personality.
• Strong communication and interpersonal abilities.
• Willing to work retail hours including weekends and public holidays.

Responsibilities

• Respond to customer enquiries via phone, WhatsApp, social media and other channels.
• Provide general information about clinic services and encourage visits.
• Handle appointment bookings, confirmations, rescheduling and cancellations.
• Follow up with inquiries and improve appointment turn‑up.
• Coordinate appointments with clinicians and staff; maintain records.
• Take payments and issue receipts; perform basic front desk duties.

Skills

Customer service

Interpersonal skills

Multitasking

Mandarin (bonus)

Job description

• Respond to customer enquiries through phone, WhatsApp, social media, and other communication channels.
• Provide customers with general information about the clinic and available services.
• Understand customer needs and provide appropriate information to encourage clinic visits.
• Handle customer feedback, requests, and concerns professionally.
• Maintain a friendly and professional customer experience at all times.

Appointment Booking & Customer Follow‑Up

• Handle appointment bookings, confirmations, rescheduling, and cancellations.
• Follow up with customers from enquiries and encourage them to visit the clinic for consultation or treatment.
• Follow up with customers to confirm appointments and improve customer turn‑up rates.
• Coordinate appointments with doctors, therapists, and clinic staff.
• Maintain accurate appointment and customer records.
• Monitor booking and turn‑up status and follow up with customers accordingly.
• Record and update the total number of customer leads and bookings in the designated Google Sheet for tracking and record purposes.
• Handle customer registration and check‑in at the clinic.
• Assist customers with appointment registration and related documentation.
• Collect payments and issue receipts accurately.
• Handle basic cashier and front desk duties according to company procedures.
• Assist with customer enquiries and ensure a smooth experience throughout their clinic visit.

Customer Relationship & Administrative Support

• Maintain good relationships with customers and provide appropriate follow‑up after visits where required.
• Assist in gathering customer feedback and identifying areas for service improvement.
• Maintain accurate customer records, appointment details, and follow‑up information.
• Support daily customer service and clinic administrative tasks.
• Assist the team in ensuring smooth day‑to‑day clinic operations.

Job Requirement

• At least 1 year of experience in customer service (Experience in the beauty, wellness, or hospitality industry is an advantage)
• Pleasant, friendly, and service-oriented personality with excellent interpersonal and communication skills.
• Proficiency in Mandarin is an added advantage to effectively communicate with Mandarin‑speaking customers.
• Customer‑focused, detail‑oriented, and able to multitask in a fast‑paced environment.
• Willing to work retail hours, including weekends and Public Holidays.