Clinic Assistant/ Healthcare Assistant

Private Advertiser; Iskandar Puteri; On-site; MYR 24,000 - 42,000; Full time

Job summary

Private Advertiser in Iskandar Puteri seeks a healthcare assistant to support perioperative activities and ensure smooth patient flow. You will prepare case notes, reports and listings for clinic sessions and procedures.

Role duties include billing, insurance claims, appointment scheduling, nursing assistance, and maintaining confidentiality while interacting with international and Chinese clients. This is a front-line clinical/administrative position in a busy clinic.

Qualifications

• Able to interact with international and Chinese clients.
• Positive working attitude and able to work independently.
• Strong communication and organisation skills.
• Willing to handle administrative and clinical duties.

Responsibilities

• Assist with pre-operative, intra-operative and post-operative activities.
• Prepare patients’ case notes, investigation reports and procedure listings.
• Support financial counselling and provide patients with information on procedures.
• Monitor and report patients’ condition and recovery progress.
• Assist doctors and nurses in nursing care during examinations and procedures.
• Provide patient care throughout the procedure journey, including discharge.
• Assist with billing, invoicing and insurance claims.
• Register patients and manage appointment scheduling.
• Maintain clinic cleanliness, inventory and equipment.
• Handle inquiries and provide courteous service.

Skills

Patient care

Billing

Medical records

Pharmacy ops

Appointment scheduling

Job description

Assist with pre-operative, intra-operative and post-operative activities and ensure smooth patient flow throughout procedures.

Prepare patients’ case notes, investigation reports and procedure listings prior to clinic sessions and elective procedures.

Support financial counselling and provide patients with relevant information on treatment and operation procedures.

Monitor and report patients’ condition and recovery progress following minor procedures.

Assist doctors and nurses in providing nursing care during physical examinations and procedures, ensuring patient safety and comfort at all times.

Provide patient care throughout the entire procedure journey, including receiving, preparing, recovery and discharge of patients.

Assist doctors and anaesthetists during procedures and minor procedures.

Prepare, clean and pack surgical instruments and equipment for autoclaving.

Monitor, maintain and replace clinic equipment and instruments; assist with inventory management, purchasing and restocking of medical supplies.

Register patients and manage appointment scheduling.

Attend to patients’ enquiries and handle incoming calls in a professional and courteous manner.

Ensure the clinic is clean, organised and well-maintained.

Provide day-to-day administrative and clinical support as assigned, including managing laundry and purchasing refreshments and stationery.

Handle billing, including raising invoices and collecting payments.

Prepare and submit insurance and other relevant claims.

Assist with pharmacy operations, including ordering medications and maintaining drug inventory.

Maintain strict confidentiality and proper handling of patients’ medical records at all times.

Maintain accurate and up-to-date records and logbooks, including ART, Dispatch Book and IVF Logbook, in accordance with Management, MOH, RTAC and other relevant requirements.

Communicate with patients in a culturally sensitive and linguistically appropriate manner to promote a positive patient experience and satisfaction.

Perform other duties and responsibilities as assigned by the supervising head.

Requirements

Able to interact and communicate with International and Chinese clients

Positive working attitude and able to work independently.