Clinic Assistant

Infinity Integrated Care Sdn Bhd; Bayan Lepas; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual & medical leave

Medical claims

Training & guidance

Job summary

Infinity Integrated Care Sdn Bhd is seeking a Clinic Assistant who is responsible, detail-oriented and emotionally steady. You will communicate with patients, manage appointments and payments, and assist doctors or therapists in daily clinic operations.

The role emphasizes accurate record-keeping, friendly patient interactions, and a calm, professional demeanor in handling day-to-day issues and follow-ups.

Qualifications

• Minimum SPM / Diploma or equivalent.
• Fresh graduates are welcome.
• Clinic, healthcare, reception or customer service experience is an advantage.
• Basic Microsoft Word & Excel skills.
• Proficient in English, Mandarin and Malay.

Responsibilities

• Communicate with patients/caregivers via phone, WhatsApp and email.
• Manage appointments, reception and payment collection.
• Explain clinic services and suitable packages when needed — no hard selling.
• Maintain accurate patient records and documentation.
• Support doctors/therapists with daily clinic operations.
• Keep the clinic organised and welcoming.
• Handle day-to-day issues and follow up until they're properly settled.

Skills

English

Mandarin

Malay

Customer service

Education

SPM / Diploma or equivalent

Fresh graduates welcome

Tools

Microsoft Word

Microsoft Excel

Job description

We're looking for a responsible, detail-oriented and emotionally steady Clinic Assistant who communicates well with patients and is willing to take ownership of their work.

What You'll Do

Communicate with patients/caregivers via phone, WhatsApp and email.

Manage appointments, reception and payment collection.

Explain clinic services and suitable packages when needed — no hard selling.

Maintain accurate patient records and documentation.

Support doctors/therapists with daily clinic operations.

Keep the clinic organised and welcoming.

Handle day-to-day issues and follow up until they're properly settled.

You Might Be a Good Fit If You...

Take responsibility and try to solve problems instead of pushing them away.

Ask when you're unsure instead of guessing.

Are friendly and patient when communicating with patients/caregivers.

Can stay calm and professional when dealing with frustrated patients.

Pay attention to details, especially appointments, payments and records.

Follow through on what you start.

Are willing to learn and accept feedback.

Requirements

Minimum SPM / Diploma or equivalent.

Fresh graduates are welcome.

Clinic, healthcare, reception or customer service experience is an advantage.

Basic Microsoft Word & Excel skills.

Proficient in English, Mandarin and Malay.

What We Provide

Basic Salary + Team-Based Commission + Performance Incentives

EPF & SOCSO

Annual & medical leave

Public holidays

Medical claims

Training & guidance

Monthly/ Quarterly team meals

Yearly company trip when company targets are achieved

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