Advisor I: Malay Content Moderator

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I, Content Moderator-Malay in Kuala Lumpur to handle customer interactions via calls or online channels, resolving routine issues and ensuring service quality.

The role emphasizes courtesy, empathy and accurate documentation while meeting KPIs in a fast-paced support environment. The ideal candidate holds a high school diploma with 3–6 months of customer service experience, strong communication skills, and solid computer proficiency.

Qualifications

• High school diploma required; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation and PC knowledge.
• Able to communicate clearly in writing and verbally.

Responsibilities

• Handle inbound/outbound calls or online inquiries per client requirements.
• Meet contractual KPIs and ensure service quality.
• Clarify customer needs and provide accurate resolutions.
• Maintain accurate account notes and document interactions.
• Rotate shifts as required and work well in a team or independently.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Tools

PC skills

Job description

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I, Content Moderator-Malay in Kuala Lumpur to handle customer interactions via calls or online channels, resolving routine issues and ensuring service quality.

The role emphasizes courtesy, empathy and accurate documentation while meeting KPIs in a fast-paced support environment. The ideal candidate holds a high school diploma with 3–6 months of customer service experience, strong communication skills, and solid computer proficiency.