Cantonese-Speaking Booking & Reservations Specialist - Malaysia

CB Talents SP; Sabah; On-site; MYR 27,000 - 40,000; Full time

Job summary

CB Talents SP is seeking a Cantonese-speaking Booking Reservation professional in Malaysia. You will handle inquiries, manage reservations, and coordinate with hotels to fulfill guest requests.

The role requires bilingual English and Cantonese, a customer-focused mindset, and the ability to work in a fast-paced, international team. Fresh graduates are welcome to apply, with rotational shifts around a 24/7 schedule.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Fluent English

Cantonese

Job description

CB Talents SP is seeking a Cantonese-speaking Booking Reservation professional in Malaysia. You will handle inquiries, manage reservations, and coordinate with hotels to fulfill guest requests.

The role requires bilingual English and Cantonese, a customer-focused mindset, and the ability to work in a fast-paced, international team. Fresh graduates are welcome to apply, with rotational shifts around a 24/7 schedule.