Cantonese Reservations Specialist (Malaysia)

CB Talents SP; Kuala Lumpur; On-site; MYR 22,000 - 45,000; Full time

Job summary

CB Talents SP in Malaysia is hiring a Cantonese-speaking Booking Reservation representative to join our dynamic international team. You will handle pre- and post-reservation inquiries by phone, email, and fax, and coordinate with hotels to arrange special requests and resolve issues.

The ideal candidate is fluent in English and Cantonese, customer-focused, detail-oriented, and able to work independently in a fast-paced environment.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates welcome.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Bilingual English-Cantonese

Customer-focused

Problem solving

Independent working

Education

Fresh graduates welcome

Job description

CB Talents SP in Malaysia is hiring a Cantonese-speaking Booking Reservation representative to join our dynamic international team. You will handle pre- and post-reservation inquiries by phone, email, and fax, and coordinate with hotels to arrange special requests and resolve issues.

The ideal candidate is fluent in English and Cantonese, customer-focused, detail-oriented, and able to work independently in a fast-paced environment.