Cantonese Reservations Specialist (Malaysia)

CB Talents SP; Penang; On-site; MYR 30,000 - 46,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation professional. You will handle inquiries via phone, email, and fax, manage reservations, and coordinate with hotels to fulfill special requests.

The role requires fluency in English and Cantonese, a customer-oriented mindset, and the ability to work independently in a fast-paced, international setting. Fresh graduates are welcome to apply.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

English & Cantonese

Problem solving

Independent work

Customer-oriented

Customer care experience

Job description

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation professional. You will handle inquiries via phone, email, and fax, manage reservations, and coordinate with hotels to fulfill special requests.

The role requires fluency in English and Cantonese, a customer-oriented mindset, and the ability to work independently in a fast-paced, international setting. Fresh graduates are welcome to apply.