Cantonese-Speaking Booking & Reservations Specialist

CB Talents SP; Ampang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. You will handle inquiries, manage reservations, and liaise between guests and hotels with a customer-first mindset.

The role suits fresh graduates and experienced agents alike, with rotating 24/7 shifts and opportunities to grow in a dynamic environment. Fluency in English and Cantonese is required to provide excellent service to our guests.

Qualifications

• Fluent in English & Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Cantonese-speaking

English proficiency

Job description

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. You will handle inquiries, manage reservations, and liaise between guests and hotels with a customer-first mindset.

The role suits fresh graduates and experienced agents alike, with rotating 24/7 shifts and opportunities to grow in a dynamic environment. Fluency in English and Cantonese is required to provide excellent service to our guests.