Cantonese Booking & Reservations Specialist

CB Talents SP; Pahang; Vor Ort; MYR 30.000 - 48.000; Vollzeit

Zusammenfassung

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation associate to support guests in a fast-paced environment. You will handle inquiries by phone, email and fax, modify reservations, and coordinate special requests with hotels.

Ideal candidates are bilingual in Cantonese and English, with strong problem-solving skills. Fresh graduates are welcome to apply, and the role requires a responsible, independent work style in a 24/7 shift model.

Qualifikationen

• Fluent in Cantonese and English.
• Fresh graduates are welcome to apply.
• Customer-focused with good problem-solving skills.
• Reliable, responsible, able to work independently.
• Experience in customer care or hotel industry is a plus.

Aufgaben

• Handle pre and post reservation inquiries by phone, email and fax.
• Handle customer requests by phone and email.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests for special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels via high-quality service.

Kenntnisse

Cantonese

English

Fresh graduates welcome

Customer service

Problem solving

Independent worker

Jobbeschreibung

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation associate to support guests in a fast-paced environment. You will handle inquiries by phone, email and fax, modify reservations, and coordinate special requests with hotels.

Ideal candidates are bilingual in Cantonese and English, with strong problem-solving skills. Fresh graduates are welcome to apply, and the role requires a responsible, independent work style in a 24/7 shift model.