Cantonese-Speaking Booking & Guest Relations Specialist

CB Talents SP; Johor Bahru; Vor Ort; MYR 28.000 - 39.000; Vollzeit

Zusammenfassung

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our growing international team. You will handle reservations, inquiries, and special requests, ensuring smooth communication between guests and hotels.

Fluency in English and Cantonese, strong problem-solving skills, and the ability to work independently are essential. Fresh graduates are welcome and the role offers a dynamic, global environment with rotating shifts.

Qualifikationen

• Fluent in English and Cantonese.
• Fresh graduates welcome.
• Strong problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry preferred.

Aufgaben

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Kenntnisse

Fluent English

Cantonese

Problem solving

Independent work

Customer-focused

Jobbeschreibung

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our growing international team. You will handle reservations, inquiries, and special requests, ensuring smooth communication between guests and hotels.

Fluency in English and Cantonese, strong problem-solving skills, and the ability to work independently are essential. Fresh graduates are welcome and the role offers a dynamic, global environment with rotating shifts.