Cantonese Booking & Reservation Specialist

CB Talents SP; Ipoh; On-site; MYR 28,000 - 47,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. The role focuses on managing reservations and delivering excellent customer service in a fast-paced environment.

You will handle inquiries by phone, email, and fax, coordinate with hotels, resolve issues, and build strong relationships with hotel partners while supporting guests with accurate information and friendly communication.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Fluent English

Cantonese

Fresh graduates welcome

Problem-solving

Independent work

Customer-oriented

Hotel industry experience

Job description

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. The role focuses on managing reservations and delivering excellent customer service in a fast-paced environment.

You will handle inquiries by phone, email, and fax, coordinate with hotels, resolve issues, and build strong relationships with hotel partners while supporting guests with accurate information and friendly communication.