Cantonese Booking Reservations Specialist (Malaysia)

CB Talents SP; Sarawak; On-site; MYR 20,000 - 31,000; Full time

Job summary

CB Talents SP in Malaysia is seeking Cantonese-speaking Booking Reservations staff to join our international team. The role involves handling inquiries, managing reservations, and coordinating with hotels to ensure guest satisfaction.

The ideal candidate is fluent in English and Cantonese, customer-oriented, with problem-solving skills, and able to work independently in a fast-paced environment. Fresh graduates are welcome to apply, and previous hotel industry exposure is a plus.

Qualifications

• Fluent in English & Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Fluent in English & Cantonese

Good problem-solving skills

Customer-oriented attitude

Responsible and able to work independ

Job description

CB Talents SP in Malaysia is seeking Cantonese-speaking Booking Reservations staff to join our international team. The role involves handling inquiries, managing reservations, and coordinating with hotels to ensure guest satisfaction.

The ideal candidate is fluent in English and Cantonese, customer-oriented, with problem-solving skills, and able to work independently in a fast-paced environment. Fresh graduates are welcome to apply, and previous hotel industry exposure is a plus.