Cantonese-Speaking Booking & Reservations Specialist

CB Talents SP; Subang Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

CB Talents SP is seeking a Cantonese-speaking Booking Reservation specialist in Malaysia. You will handle reservations, respond to inquiries, and coordinate with hotels to satisfy guest requests in a fast-paced, international environment.

The role welcomes fresh graduates, requires fluency in English and Cantonese, and a customer-focused mindset. You will work in rotational shifts to support 24/7 hotel operations and guest satisfaction.

Qualifications

• Fluent in English & Cantonese.
• Fresh graduates are welcome to apply.
• Customer-oriented with good problem-solving skills.
• Experience in customer care, internet, or hotel industry preferred.

Responsibilities

• Handle pre- and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

English & Cantonese

Fresh grads

Customer focus

Job description

CB Talents SP is seeking a Cantonese-speaking Booking Reservation specialist in Malaysia. You will handle reservations, respond to inquiries, and coordinate with hotels to satisfy guest requests in a fast-paced, international environment.

The role welcomes fresh graduates, requires fluency in English and Cantonese, and a customer-focused mindset. You will work in rotational shifts to support 24/7 hotel operations and guest satisfaction.