Cantonese Booking & Reservations Specialist (Malaysia)

CB Talents SP; Seremban; On-site; MYR 31,000 - 46,000; Full time

Job summary

CB Talents SP is seeking a Cantonese-speaking Booking Reservation agent in Malaysia to join our international team. You will handle pre- and post-reservation inquiries and coordinate with hotels to ensure guest satisfaction.

The role requires fluent English and Cantonese, good problem-solving skills, and the ability to work independently in a fast-paced, 24/7 rotating shift. Fresh graduates are welcome to apply and you will grow in a diverse environment.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care or hotel industry preferred.

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

English fluency

Cantonese fluency

Fresh graduates welcome

Problem solving

Independence

Customer-oriented

Job description

CB Talents SP is seeking a Cantonese-speaking Booking Reservation agent in Malaysia to join our international team. You will handle pre- and post-reservation inquiries and coordinate with hotels to ensure guest satisfaction.

The role requires fluent English and Cantonese, good problem-solving skills, and the ability to work independently in a fast-paced, 24/7 rotating shift. Fresh graduates are welcome to apply and you will grow in a diverse environment.