Cantonese-Speaking Booking & Reservations Agent

CB Talents SP; Malacca City; On-site; MYR 28,000 - 47,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this role suits you.

You will handle inquiries, manage reservations, coordinate with hotels, and ensure guest satisfaction through proactive communication. Fresh graduates are welcome, and strong problem-solving and independent working skills are valued in a supportive, diverse team.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry is preferred.

Responsibilities

• Handle pre and post reservation inquiries by phone, email and fax.
• Handle customer requests by phone and email.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Cantonese fluency

English fluency

Fresh graduates welcome

Problem-solving skills

Independent worker

Customer-oriented attitude

Experience in customer care

Job description

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this role suits you.

You will handle inquiries, manage reservations, coordinate with hotels, and ensure guest satisfaction through proactive communication. Fresh graduates are welcome, and strong problem-solving and independent working skills are valued in a supportive, diverse team.