Cantonese-Speaking Booking & Guest Care Agent

CB Talents SP; Kajang; On-site; MYR 30,000 - 42,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

You will handle inquiries, manage reservations, coordinate with hotels, and ensure guest satisfaction through proactive communication and problem solving. Fresh graduates are welcome to apply.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates are welcome.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Fluent English & Cantonese

Problem-solving skills

Customer-oriented attitude

Independent worker

Job description

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

You will handle inquiries, manage reservations, coordinate with hotels, and ensure guest satisfaction through proactive communication and problem solving. Fresh graduates are welcome to apply.