Cantonese Booking & Reservations Agent — Global Support

CB Talents SP; Petaling Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

CB Talents SP in Malaysia is looking for a Cantonese-speaking Booking Reservation agent. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

You will handle inquiries by phone, email, and fax; manage reservations; and liaise between guests and hotels to resolve issues. Fresh graduates are welcome to apply and a rotational 24/7 shift pattern applies.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Cantonese language

English language

Fresh graduates

Customer focus

Problem solving

Independent work

Job description

CB Talents SP in Malaysia is looking for a Cantonese-speaking Booking Reservation agent. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

You will handle inquiries by phone, email, and fax; manage reservations; and liaise between guests and hotels to resolve issues. Fresh graduates are welcome to apply and a rotational 24/7 shift pattern applies.