Business Development Executive, ShopeeFood

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

ShopeeFood is seeking a Business Development Executive in Kuala Lumpur to support merchant onboarding and verification. You will review merchant self-registration, respond to inquiries, and guide onboarding while tracking performance and reporting trends.

The role involves collaborating with internal teams, identifying process improvements, and contributing to market expansion initiatives for a fast-growing e-commerce platform in Southeast Asia.

Responsibilities

• Merchant Onboarding & Verification – Review, verify, and assist merchants in completing the self-registration process.
• Merchant Support – Address inquiries, resolve issues, and guide merchants through onboarding.
• Data & Performance Tracking – Maintain records, track registration trends, and generate reports.
• Process Improvement & Compliance – Identify bottlenecks, suggest improvements, and ensure compliance with platform policies.
• Issue Identification and Analysis - Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings along with strategic recommendations to key decision-makers.
• Project Planning - Develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals, and resource planning.
• Business Expansion Strategies - Develop and implement strategies for business expansion initiatives.
• Market Research and Support - Conduct market research and engage with merchants and internal staff to understand how we can better support our merchants, account managers, and salespersons.
• Internal Collaboration - Work closely with internal teams to implement and coordinate the execution of related projects.
• Financial Management - Manage Profit & Loss (P&L) statements, resources, and projects related to the above responsibilities.
• Perform other ad-hoc tasks as needed.

Job description

Business Development Executive, ShopeeFood

Merchant Onboarding & Verification – Review, verify, and assist merchants in completing the self-registration process.

Merchant Support – Address inquiries, resolve issues, and guide merchants through onboarding.

Data & Performance Tracking – Maintain records, track registration trends, and generate reports.

Process Improvement & Compliance – Identify bottlenecks, suggest improvements, and ensure compliance with platform policies.

Issue Identification and Analysis - Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings along with strategic recommendations to key decision-makers.

Project Planning - Develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals, and resource planning.

Business Expansion Strategies - Develop and implement strategies for business expansion initiatives.

Market Research and Support - Conduct market research and engage with merchants and internal staff to understand how we can better support our merchants, account managers, and salespersons.

Internal Collaboration - Work closely with internal teams to implement and coordinate the execution of related projects.

Financial Management - Manage Profit & Loss (P&L) statements, resources, and projects related to the above responsibilities.

Perform other ad-hoc tasks as needed.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

What can I earn as a Business Development Executive