Merchant Onboarding & Growth Specialist

Shopee; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Shopee in Kuala Lumpur is seeking an entry-level Business Development and Partnerships professional to drive merchant onboarding and verification, support merchants, and track performance. You will analyze data, identify process improvements, and collaborate with internal teams to support business expansion initiatives.

The role requires a degree in business/marketing or related field, strong analytical skills, and excellent communication.

Qualifications

• Degree in Business, Marketing, or a related field, or equivalent practical experience.
• Strong project management experience.
• Structured, able to plan end-to-end execution of initiatives, and see through the implementation.

Responsibilities

• Merchant onboarding & verification – Review, verify, and assist merchants in completing the self-registration process.
• Merchant support – Address inquiries, resolve issues, and guide merchants through onboarding.
• Data & performance tracking – Maintain records, track registration trends, and generate reports.
• Process improvement & compliance – Identify bottlenecks, suggest improvements, and ensure compliance with platform policies.
• Issue identification and analysis - Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings along with strategic recommendations to key decision-makers.
• Project planning - Develop concrete and detailed project plans, including establishing timelines, milestones/tasks, goals, and resource planning.
• Business expansion strategies - Develop and implement strategies for business expansion initiatives.
• Market research and support - Conduct market research and engage with merchants and internal staff to understand how we can better support our merchants, account managers, and salespersons.
• Internal collaboration - Work closely with internal teams to implement and coordinate the execution of related projects.
• Financial management - Manage Profit & Loss (P&L) statements, resources, and projects related to the above responsibilities.
• Perform other ad-hoc tasks as needed.

Skills

Project management

Data analysis

Market research

Stakeholder management

Excel/Sheets

PowerPoint

Communication

Problem solving

Attention to detail

Education

Bachelor or degree in Business/Marketing or related field

Tools

Excel/Sheets

PowerPoint

Job description

Shopee in Kuala Lumpur is seeking an entry-level Business Development and Partnerships professional to drive merchant onboarding and verification, support merchants, and track performance. You will analyze data, identify process improvements, and collaborate with internal teams to support business expansion initiatives.

The role requires a degree in business/marketing or related field, strong analytical skills, and excellent communication.