Business Development Executive: Merchant Growth & Onboarding

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

ShopeeFood is seeking a Business Development Executive in Kuala Lumpur to support merchant onboarding and verification. You will review merchant self-registration, respond to inquiries, and guide onboarding while tracking performance and reporting trends.

The role involves collaborating with internal teams, identifying process improvements, and contributing to market expansion initiatives for a fast-growing e-commerce platform in Southeast Asia.

Responsibilities

• Merchant Onboarding & Verification – Review, verify, and assist merchants in completing the self-registration process.
• Merchant Support – Address inquiries, resolve issues, and guide merchants through onboarding.
• Data & Performance Tracking – Maintain records, track registration trends, and generate reports.
• Process Improvement & Compliance – Identify bottlenecks, suggest improvements, and ensure compliance with platform policies.
• Issue Identification and Analysis - Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings along with strategic recommendations to key decision-makers.
• Project Planning - Develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals, and resource planning.
• Business Expansion Strategies - Develop and implement strategies for business expansion initiatives.
• Market Research and Support - Conduct market research and engage with merchants and internal staff to understand how we can better support our merchants, account managers, and salespersons.
• Internal Collaboration - Work closely with internal teams to implement and coordinate the execution of related projects.
• Financial Management - Manage Profit & Loss (P&L) statements, resources, and projects related to the above responsibilities.
• Perform other ad-hoc tasks as needed.

Job description

ShopeeFood is seeking a Business Development Executive in Kuala Lumpur to support merchant onboarding and verification. You will review merchant self-registration, respond to inquiries, and guide onboarding while tracking performance and reporting trends.

The role involves collaborating with internal teams, identifying process improvements, and contributing to market expansion initiatives for a fast-growing e-commerce platform in Southeast Asia.