Brand Store Manager — Elevate Retail Experience

DTL Malaysia Sdn. Bhd.; Kuching; On-site; MYR 39,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Salary bonus

Staff discount

Job summary

DTL Malaysia Sdn. Bhd. is seeking a store manager in Kuching to oversee daily retail operations, coordinate promotions, and ensure store activities align with timelines.

You will coach promoters, handle store performance, and collaborate with HQ to resolve issues, with English, Malay, and Mandarin communication required.

This role offers a dynamic environment, 6-day work weeks, and benefits including medical coverage and performance-based bonuses.

Qualifications

• Minimum SPM and above with 2 years of retail experience.
• Good communication in English, Malay and Mandarin.

Responsibilities

• Oversee daily retail store operations and matters.
• Conduct store assessments and meetings with promoters; follow up with action plans.
• Maintain productive communication with Brand Store Executive.
• Ensure store activities, openings, and launches follow timeline.
• Propose store enhancement initiatives to improve customer experience.
• Coach and train promoters on customer service and standards.
• Resolve day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure planograms and store communications are implemented correctly.
• Capture best practices across stores and share improvements.
• Prepare proposals and reports for meetings.
• Monitor and support activities contributing to sales performance.

Skills

Customer service

Communication

Team leadership

Education

SPM or equivalent

Job description

DTL Malaysia Sdn. Bhd. is seeking a store manager in Kuching to oversee daily retail operations, coordinate promotions, and ensure store activities align with timelines.

You will coach promoters, handle store performance, and collaborate with HQ to resolve issues, with English, Malay, and Mandarin communication required.

This role offers a dynamic environment, 6-day work weeks, and benefits including medical coverage and performance-based bonuses.