Brand Store Manager - Elevate Customer Experience & Sales

DTL Malaysia Sdn. Bhd.; West Coast Division; On-site; MYR 36,000 - 47,000; Full time

Benefits offered by this job

Bonus and salary increment (based on绩效

Medical benefits and annual checkup

Annual leave and public holidays

Job summary

DTL Malaysia Sdn. Bhd. is seeking a Store Manager to oversee daily retail operations at the Kota Kinabalu sites in Sabah.

You will coordinate assessments, improvements, and promotions with Brand Store Executive and HQ teams to ensure consistent brand standards. This role requires strong communication in English, Malay, and Mandarin, willingness to work six days a week, and a track record in retail management.

Qualifications

• Minimum SPM and above with 2 years retail experience.
• Experience as store manager encouraged.
• Able to communicate in English, Malay, and Mandarin.

Responsibilities

• Oversee daily retail store operations.
• Conduct store assessments and coordinate improvement actions.
• Maintain effective communication with Brand Store Executive.
• Ensure store activities opening launching align with timelines.
• Propose store enhancements to improve consumer experience.
• Provide customer service training to promoters on the ground.
• Resolve day-to-day operational issues raised by HQ.
• Ensure planograms and store guidelines are followed.
• Capture best practices across stores and share learnings.
• Prepare proposals and reports for meetings.
• Monitor activities to support sales performance.

Skills

Good communication

Interpersonal skills

Multilingual capability

Education

SPM or above

Job description

DTL Malaysia Sdn. Bhd. is seeking a Store Manager to oversee daily retail operations at the Kota Kinabalu sites in Sabah.

You will coordinate assessments, improvements, and promotions with Brand Store Executive and HQ teams to ensure consistent brand standards. This role requires strong communication in English, Malay, and Mandarin, willingness to work six days a week, and a track record in retail management.