Branch Operations & Customer Experience Specialist

Hong Leong Bank Berhad; Sabah; On-site; MYR 30,000 - 50,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking individuals to provide exceptional customer service to walk-in customers, process transactions, and recommend bank products. Candidates should possess a degree or diploma, alongside experience in financial interactions and sales.

The role involves achieving targets for products like CASA and credit cards, utilizing devices for service, and supporting the bank's digital initiatives, contributing to a high level of customer satisfaction.

Qualifications

• Related working experience in financial institution or related field.
• Customer interaction, cash handling, transaction processing, and sales experience required.

Responsibilities

• Provide superior customer service to walk-in customers.
• Carry clear targets for specific products.
• Assist in calling up customers for service/sales interactions.
• Accept and process transactions in a timely and accurate manner.
• Maintain confidentiality of customers and bank's information.

Skills

Basic banking knowledge

Excellent service mindset

Communication skills

Cross selling skills

Professional appearance

Integrity and accountability

Education

Degree/Diploma Holder

Job description

Hong Leong Bank Berhad in Malaysia is seeking individuals to provide exceptional customer service to walk-in customers, process transactions, and recommend bank products. Candidates should possess a degree or diploma, alongside experience in financial interactions and sales.

The role involves achieving targets for products like CASA and credit cards, utilizing devices for service, and supporting the bank's digital initiatives, contributing to a high level of customer satisfaction.