Senior Executive - Branch Ops & Customer Experience

Hong Leong Bank; Malaysia; On-site; MYR 50,000 - 67,000; Full time

Job summary

Hong Leong Bank in Malaysia is looking for a Branch Officer to deliver outstanding customer service, process daily transactions, and support a busy branch with accuracy and integrity.

You will drive sales of CASA, fixed deposits, credit cards, and other banking products, participate in digital initiatives, and ensure compliance with bank SOPs.

The role requires a degree or diploma, cash handling experience, and a professional demeanor; training and career growth opportunities are provided.

Qualifications

• Experience in a financial institution or related field.
• Ability to handle cash and transactions accurately.
• Proven customer interaction and sales skills.
• Professional appearance and courtesy.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT and Mystery Shopping results.
• Carry clear targets for CASA and FD Book growth and cross-sell PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Learn and use I-Pads/other devices for customer service and cross selling.
• Assist in branch operations and participate in rotating relief roles as applicable.
• Support bank’s digital transformation initiatives and ensure timely processing of transactions.

Skills

Customer service

Cash handling

Transaction processing

Cross selling

Education

Degree or Diploma

Tools

I-Pads

Job description

Hong Leong Bank in Malaysia is looking for a Branch Officer to deliver outstanding customer service, process daily transactions, and support a busy branch with accuracy and integrity.

You will drive sales of CASA, fixed deposits, credit cards, and other banking products, participate in digital initiatives, and ensure compliance with bank SOPs.

The role requires a degree or diploma, cash handling experience, and a professional demeanor; training and career growth opportunities are provided.