Branch Customer Experience & Sales Lead

Hong Leong Bank; Banting; On-site; MYR 47,000 - 73,000; Full time

Job summary

Hong Leong Bank is seeking a customer-focused professional in Malaysia to engage walk-in customers for transactions and discuss needs for cross-selling.

You will achieve targets for CASA and FD growth, handle deposits, withdrawals, remittances, and other bank products while maintaining high service standards. The role requires good communication, integrity, and the ability to work across branch operations and digital initiatives.

Qualifications

• Degree or diploma in any field (preferred in banking).
• Experience in financial institutions or related field.
• Customer interaction, cash handling and sales experience required.
• Basic banking knowledge and high integrity.

Responsibilities

• Serve walk-in customers with transactions and cross-sell bank products.
• Meet product targets for CASA, FD growth and account openings.
• Use devices for customer service and cross selling where applicable.
• Maintain branch operations, cash handling, and end-of-day balancing.
• Support digital transformation initiatives.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Cross-selling

Communication skills

Professional appearance

Integrity

Education

Degree/Diploma holder

Job description

Hong Leong Bank is seeking a customer-focused professional in Malaysia to engage walk-in customers for transactions and discuss needs for cross-selling.

You will achieve targets for CASA and FD growth, handle deposits, withdrawals, remittances, and other bank products while maintaining high service standards. The role requires good communication, integrity, and the ability to work across branch operations and digital initiatives.