Branch Sales & Service Executive

Hong Leong Bank; Kuala Pilah; On-site; MYR 36,000 - 58,000; Full time

Job summary

Hong Leong Bank is expanding its branch network in Malaysia and seeks motivated individuals for Sales & Service roles. Fresh graduates or candidates with relevant finance experience are welcome.

You will provide superior service to walk-in customers, handle transactions, and support cross-selling across CASA, FD, credit cards and other banking products. Join a dynamic team and contribute to CSAT targets while maintaining professionalism, integrity, and compliance with bank policies.

Qualifications

• Malaysian citizen
• Fresh graduates or candidates with relevant work experience are welcome to apply
• Experience related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross selling skills
• Professional appearance and courtesy
• Certification/Licensing Requirements (optional) FIMM / UT license
• PCE & TBE license

Responsibilities

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results
• Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling
• Assist in calling up customers for service / sales interactions
• Operations Carry out Branch RCSA through sample checking and effective rectification as applicable
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner
• Over-ride transactions as per Bank defined transaction limits
• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)
• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation
• Observe and comply with the Bank's Code of Conduct & Ethics
• Other Responsibilities Maintain confidentiality of customers and Bank's information in a responsible manner
• Keep a clean, organized work area and maintain a professional appearance
• Attend all trainings as applicable including e-learning/Workday
• Filing of reports
• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc
• Carry out other duties as assigned periodically

Job description

Hong Leong Bank is expanding its branch network in Malaysia and seeks motivated individuals for Sales & Service roles. Fresh graduates or candidates with relevant finance experience are welcome.

You will provide superior service to walk-in customers, handle transactions, and support cross-selling across CASA, FD, credit cards and other banking products. Join a dynamic team and contribute to CSAT targets while maintaining professionalism, integrity, and compliance with bank policies.