Branch Sales & Service Champion | Digital Banking Focus

Hong Leong Bank; Malaysia; On-site; MYR 20,000 - 34,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a branch-based professional to deliver excellent customer service, handle transactions, and support sales of banking products. The role involves cash handling, maintaining branch standards, and participating in process improvements to enhance customer experience.

Minimum diploma or higher, with relevant banking experience and required licenses. The position offers on-site work across the Malaysia branch network and opportunities to contribute to digital

Qualifications

• Minimum diploma holder and above.
• Related working experience in Financial Institution or related field.
• Possess Customer interaction / cash handling / transaction processing / sales experience.
• Licensing Requirements: FIMM / UT license, PCE & TBE licenses.

Responsibilities

• Provide frontline customer service and branch support.
• Assist in cross selling of bank products to customers.
• Manage branch operations and cash handling per SOPs.
• Support Digital Transformation and service level targets.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Education

Diploma or above

Job description

Hong Leong Bank in Malaysia is seeking a branch-based professional to deliver excellent customer service, handle transactions, and support sales of banking products. The role involves cash handling, maintaining branch standards, and participating in process improvements to enhance customer experience.

Minimum diploma or higher, with relevant banking experience and required licenses. The position offers on-site work across the Malaysia branch network and opportunities to contribute to digital