Branch Sales & Service Executive - Digital Banking

Hong Leong Bank; Malaysia; On-site; MYR 36,000 - 54,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a branch operations professional to deliver outstanding customer service and drive product growth. You will handle customer interactions, assist with account openings and cross-sell banking products.

The role requires cash handling, adherence to SOPs, and collaboration with the team to ensure smooth branch operations and a high level of customer satisfaction.

Qualifications

• Experience in customer service within a financial institution is essential.
• Ability to handle cash and transactional processing accurately.
• Strong communication skills and a proactive cross-selling mindset.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT and Mystery Shopping results.
• Meet product targets for CASA, FD, cross-sell Credit Cards and other offerings; use digital tools where applicable.
• Support in branch operations, maintain confidentiality, follow SOPs, and assist in training and housekeeping tasks.

Skills

Customer service

Cash handling

Cross selling

Sales targets

Education

Degree/Diploma Holder

Job description

Hong Leong Bank in Malaysia seeks a branch operations professional to deliver outstanding customer service and drive product growth. You will handle customer interactions, assist with account openings and cross-sell banking products.

The role requires cash handling, adherence to SOPs, and collaboration with the team to ensure smooth branch operations and a high level of customer satisfaction.