Branch Sales & Service Executive

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 39,060 - 58,032; Full time

Job summary

Hong Leong Bank Berhad is seeking a branch-based Sales & Service professional in Kuala Lumpur to deliver excellent customer service and drive cross-selling of bank products. The role supports daily branch operations, cash handling, and adherence to service levels while promoting our digital initiatives.

Ideal candidates hold a diploma or higher with experience in customer interactions, money handling, and transaction processing, plus relevant licenses.

Qualifications

• Minimum diploma holder and above.
• Experience in Financial Institution or related field preferred.
• Licensing requirements: FIMM/UT license, PCE & TBE licenses.

Responsibilities

• Provide superior service to branch customers and cross-sell bank products.
• Assist in managing branch queue time and meet service levels.
• Handle deposits, withdrawals, remittances, and other transactions accurately.

Skills

Customer service

Cash handling

Sales experience

Transaction processing

Interpersonal skills

Education

Diploma or higher

Tools

I-Pads

Job description

Hong Leong Bank Berhad is seeking a branch-based Sales & Service professional in Kuala Lumpur to deliver excellent customer service and drive cross-selling of bank products. The role supports daily branch operations, cash handling, and adherence to service levels while promoting our digital initiatives.

Ideal candidates hold a diploma or higher with experience in customer interactions, money handling, and transaction processing, plus relevant licenses.