Digital Branch Service & Sales Specialist

Hong Leong Bank; West Coast Division; On-site; MYR 39,000 - 61,000; Full time

Job summary

Hong Leong Bank is seeking an attentive Customer Service professional for its Malaysia branches. The role focuses on providing superior service to customers, achieving sales targets, and supporting daily branch operations.

The candidate will handle deposits, withdrawals, remittances, and cash balancing while contributing to digital transformation efforts and customer engagement initiatives.

Qualifications

• Diploma holder or higher is required.
• Experience in financial institution/branch operations is preferred.
• Ability to interact with customers and handle cash accurately.

Responsibilities

• Provide excellent customer service and promote bank products.
• Manage branch queue and support service levels.
• Process deposits, withdrawals, remittances and other bank products.
• Maintain cash balancing and perform end-of-day cash handling.
• Assist in sales calls and branch outreach to customers.
• Support digital transformation initiatives and reporting.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Education

Diploma or equivalent

Job description

Hong Leong Bank is seeking an attentive Customer Service professional for its Malaysia branches. The role focuses on providing superior service to customers, achieving sales targets, and supporting daily branch operations.

The candidate will handle deposits, withdrawals, remittances, and cash balancing while contributing to digital transformation efforts and customer engagement initiatives.