Branch Banking – Sales, Service & Operations Leader

Hong Leong Bank Berhad; Sabah; On-site; MYR 32,000 - 46,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia seeks a Customer Service and Operations professional to deliver superior service to walk-in customers and support branch operations. You will work toward product targets, open accounts, and cross-sell banking products while learning new tools and maintaining high standards of conduct.

The role emphasizes customer interaction, accuracy in transactions, and teamwork within a regulated banking environment.

Qualifications

• Malaysian citizen is required.
• Fresh graduates or candidates with relevant work experience are welcome to apply.
• Experience in financial institutions or related fields is desirable.
• Customer interaction, cash handling, and transaction processing experience is a plus.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT and Mystery Shopping results.
• Meet targets for CASA and FD Book growth, account opening, cross-selling of PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Learn and use I-Pads/other devices for customer service/cross selling; assist in calling customers for service/sales interactions.
• Carry out branch operations such as deposits, withdrawals, remittances, and end-of-day cash balancing.
• Maintain confidentiality and professional appearance; attend trainings and complete required reports.

Skills

Basic banking knowledge

Integrity & accountability

Service mindset and communication

Professional appearance

Job description

Hong Leong Bank Berhad in Malaysia seeks a Customer Service and Operations professional to deliver superior service to walk-in customers and support branch operations. You will work toward product targets, open accounts, and cross-sell banking products while learning new tools and maintaining high standards of conduct.

The role emphasizes customer interaction, accuracy in transactions, and teamwork within a regulated banking environment.