Branch Manager: Lead Growth, People & Customer Impact

Hong Leong Bank; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank in Permas Jaya, Johor is seeking a Branch Manager to lead daily operations, drive sales, and ensure exceptional service across retail banking products.

The role emphasizes strategic planning, customer relationship management, staff development, and compliance. Candidates should have a degree, at least five years of branch experience, and a proven track record in leading teams to meet targets.

Qualifications

• Minimum 5 years of related experience, preferably in retail banking or branch management.
• Strong leadership and people management skills with ability to coach staff to achieve targets.
• Excellent interpersonal and planning abilities, with customer-first approach.

Responsibilities

• Lead branch operations and drive customer growth through strategic planning and network engagement.
• Coach and develop staff, manage sales performance and service standards.
• Oversee compliance, branch audits and risk management activities.
• Maintain professional branch image and positive community engagement.

Skills

People management

Leadership

Staff development

Customer relationship

Interpersonal communication

Planning and strategy

Education

Degree/ Diploma/ Professional Certification

Job description

Hong Leong Bank in Permas Jaya, Johor is seeking a Branch Manager to lead daily operations, drive sales, and ensure exceptional service across retail banking products.

The role emphasizes strategic planning, customer relationship management, staff development, and compliance. Candidates should have a degree, at least five years of branch experience, and a proven track record in leading teams to meet targets.