Branch Leader: Growth, People & Customer Experience

Hong Leong Bank; Johor; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a Branch Manager for Taman Johor Jaya to drive sales, service quality, and branch operations. You will lead a team, coach staff, and collaborate with credit risk and compliance to ensure KPI achievement and customer satisfaction.

The role requires a degree or professional certification and at least 5 years in branch/customer service or retail management, with strong leadership and communication skills. A Think-Act-Own mindset is valued.

Qualifications

• Degree or professional certification from a recognised college/university.
• Minimum 5 years of related working experience, ideally in branch customer service or retail management.
• Strong leadership, interpersonal, and planning skills; ability to train a team to meet sales targets and service standards.

Responsibilities

• Drive branch performance through strategic planning and networking to grow customer base.
• Lead and coach branch staff to achieve sales targets and service standards.
• Ensure banking operations deliver customer satisfaction while complying with guidelines and risk controls.
• Maintain branch image, pass audits, and ensure security and product knowledge.

Skills

Leadership

People management

Coaching

Communication

Education

Bachelor's degree

Job description

Hong Leong Bank in Malaysia is seeking a Branch Manager for Taman Johor Jaya to drive sales, service quality, and branch operations. You will lead a team, coach staff, and collaborate with credit risk and compliance to ensure KPI achievement and customer satisfaction.

The role requires a degree or professional certification and at least 5 years in branch/customer service or retail management, with strong leadership and communication skills. A Think-Act-Own mindset is valued.