Branch Growth Leader: Lead Teams & Drive Customer Impact

Hong Leong Bank; Selangor; On-site; MYR 90,000 - 140,000; Full time

Job summary

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead a high-performing team, drive growth through networking and strategic planning, and deliver superior customer service. You will coach staff, set direction, monitor operations, ensure compliance, and uphold branch integrity.

The role requires a minimum of five years in related branches customer service, mortgage direct sales, or wealth management relationships, with strong people leadership and planning abilities.

Qualifications

• Minimum 5 years of related working experience.
• Strong people management and leadership skills; ability to guide and train a team to achieve targets.
• Good interpersonal and communication, organisational and planning skills.
• Welcomes new challenges with a Think-Act-Own attitude to deliver outcomes.

Responsibilities

• Drive impact and influence through networking and strategic planning to grow branch business.
• Lead, coach, and develop branch staff to achieve sales targets and service standards.
• Monitor banking operations, customer satisfaction, compliance, and credit risk management with the CSOM.
• Ensure branch audit readiness and maintain secure branch operations, with strong product knowledge.

Skills

People management

Leadership

Communication

Planning

Job description

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead a high-performing team, drive growth through networking and strategic planning, and deliver superior customer service. You will coach staff, set direction, monitor operations, ensure compliance, and uphold branch integrity.

The role requires a minimum of five years in related branches customer service, mortgage direct sales, or wealth management relationships, with strong people leadership and planning abilities.