Branch Manager: Lead Growth, Coach Team, Elevate Customer Service

Hong Leong Bank; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead a team, drive sales growth and deliver exceptional customer service. You will build relationships with customers and partners, set strategic direction, and implement targeted sales initiatives to expand business while ensuring compliance and operational excellence.

The role emphasizes people leadership, coaching, and performance management to achieve branch KPIs, while maintaining high service standards and strong corporate

Qualifications

• Minimum of 5 years of related working experience.
• Experience in Branch Customer Service, Mortgage Direct Sales or Wealth Management is preferred.
• Strong interpersonal and planning skills are required.

Responsibilities

• Drive customer relationships with existing and new-to-bank customers and partners.
• Set branch direction, goals and implement sales and marketing strategies to grow business.
• Coach and develop staff to meet sales targets and service standards.
• Ensure branch operations comply with guidelines and pass audits.

Skills

People management

Leadership

Communication

Planning

Job description

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead a team, drive sales growth and deliver exceptional customer service. You will build relationships with customers and partners, set strategic direction, and implement targeted sales initiatives to expand business while ensuring compliance and operational excellence.

The role emphasizes people leadership, coaching, and performance management to achieve branch KPIs, while maintaining high service standards and strong corporate