Branch Leader: Strategy, Growth & Customer Impact

Hong Leong Bank; Yong Peng; On-site; MYR 120,000 - 210,000; Full time

Job summary

Hong Leong Bank is seeking a Branch Manager to lead a busy branch, drive business growth, and ensure excellent customer service. You will develop staff, set performance targets, and manage operations to meet risk and compliance standards.

The role requires a minimum of 5 years in related roles, with strong leadership and strategic planning capabilities. You will play a key part in delivering the bank’s customer-focused and digitally enabled services across the region.

Qualifications

• Minimum of 5 years of related working experience, preferably in branch/customer service/sales roles.
• Strong leadership and coaching abilities to develop staff and achieve sales targets.
• Excellent interpersonal and communication, organizational and planning skills.

Responsibilities

• Drive business growth through networking and strategic planning, building relationships with customers and partners.
• Coach and develop staff, manage sales performance, and align team with branch goals.
• Monitor banking operations to ensure customer satisfaction, compliance, and risk management.

Skills

Leadership

People management

Strategic planning

Networking

Relationship management

Job description

Hong Leong Bank is seeking a Branch Manager to lead a busy branch, drive business growth, and ensure excellent customer service. You will develop staff, set performance targets, and manage operations to meet risk and compliance standards.

The role requires a minimum of 5 years in related roles, with strong leadership and strategic planning capabilities. You will play a key part in delivering the bank’s customer-focused and digitally enabled services across the region.