Branch Leader: Growth, Leadership & Customer Excellence

Hong Leong Bank; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead a branch team, drive sales and service excellence, and maintain strong customer and partner relationships. This role demands strategic planning, coaching, and adherence to compliance and risk controls.

The ideal candidate will have 5+ years in related roles, strong leadership, and a customer-focused mindset to achieve branch targets while upholding professional standards and product knowledge.

Qualifications

• Minimum of 5 years of related working experience, ideally in Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship roles.
• Strong people management and leadership skills; able to guide and train staff to achieve sales targets and service standards.
• Good interpersonal and communication, organisational and planning skills.
• Think-Act-Own attitude to deliver planned and unplanned tasks to completion.

Responsibilities

• Drive impact and build relationships with existing and new to Bank customers, prospects and business partners.
• Lead and develop yourself and others through coaching and guidance to staff.
• Ensure a laser focus on results and customers, monitor operations for customer satisfaction, compliance, and risk management.
• Ensure the branch presents good business etiquette and passes branch audits, maintaining branch security and product knowledge.

Skills

Leadership

People management

Communication

Planning

Interpersonal skills

Job description

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead a branch team, drive sales and service excellence, and maintain strong customer and partner relationships. This role demands strategic planning, coaching, and adherence to compliance and risk controls.

The ideal candidate will have 5+ years in related roles, strong leadership, and a customer-focused mindset to achieve branch targets while upholding professional standards and product knowledge.