Branch Manager: Lead Strategy, Growth & People

Hong Leong Bank Berhad; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank Berhad is seeking a Branch Manager to lead a busy branch in Malaysia. You will drive strategic planning, develop relationships with customers and partners, and motivate staff to achieve sales and service targets.

With a focus on customer satisfaction, compliance and operational excellence, you will set branch direction, coach the team, and deliver results that support the bank's growth and service standards.

Qualifications

• Minimum 5 years of related working experience, ideally in branch/customer service or wealth management roles.
• Strong people management and leadership skills with ability to coach a team.
• Excellent interpersonal, communication, organisational and planning abilities.
• Think-Act-Own attitude with focus on delivering planned and unplanned deliverables.

Responsibilities

• Drive networking and strategic planning to grow branch business.
• Maintain and build relationships with customers, prospects and partners.
• Set branch direction and goals; source new growth avenues and implement sales/marketing strategies.
• Provide leadership, coaching and development for branch staff to meet targets.
• Ensure customer satisfaction, compliance and optimal branch operations.

Skills

People management

Leadership

Sales target achievement

Interpersonal skills

Strategic planning

Job description

Hong Leong Bank Berhad is seeking a Branch Manager to lead a busy branch in Malaysia. You will drive strategic planning, develop relationships with customers and partners, and motivate staff to achieve sales and service targets.

With a focus on customer satisfaction, compliance and operational excellence, you will set branch direction, coach the team, and deliver results that support the bank's growth and service standards.