Branch Growth Leader: Impact, Leadership & Service

Hong Leong Bank; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a Branch Manager to drive growth through strategic planning, networking with customers and partners, and leading the branch team to achieve sales and service targets.

You will coach staff, foster teamwork, and monitor operations to deliver excellent customer experiences while ensuring compliance and branch security. A results-driven mindset and strong product knowledge are essential.

Qualifications

• Minimum 5 years of related experience in branch customer service, mortgage direct sales, or wealth management.
• Strong people management and leadership skills to guide a team to meet sales targets and service standards.
• Good interpersonal and communication, organisational and planning skills.
• Think-Act-Own attitude to deliver planned and unplanned tasks.

Responsibilities

• Build relationships with customers, prospects and business partners through networking and strategic planning.
• Lead and coach staff to improve competencies and achieve sales targets.
• Maintain customer focus and ensure delivery of customer satisfaction and compliance.
• Ensure branch audit readiness and maintain branch security; possess up-to-date product knowledge.

Skills

Networking

Strategic Planning

Leadership

Coaching

Communication

Organizational Skills

Planning

Job description

Hong Leong Bank in Malaysia is seeking a Branch Manager to drive growth through strategic planning, networking with customers and partners, and leading the branch team to achieve sales and service targets.

You will coach staff, foster teamwork, and monitor operations to deliver excellent customer experiences while ensuring compliance and branch security. A results-driven mindset and strong product knowledge are essential.