Branch Growth Leader: People, Strategy & Results

Hong Leong Bank; Klang City; On-site; MYR 110,000 - 170,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a Branch Manager to lead the branch with a focus on service quality, sales performance and risk controls. You will guide daily operations, ensure compliance, and drive customer satisfaction through strong people leadership.

The role requires excellent networking, strategic planning and coaching to develop staff, grow customer relationships and achieve branch KRAs. You will collaborate across teams to implement tactical sales and service initiatives while

Qualifications

• Minimum of 5 years' related work experience in banking or financial services.
• Proven leadership and people-management skills; able to coach staff.
• Strong interpersonal, communication and organizational abilities.

Responsibilities

• Lead branch operations and drive service quality and customer satisfaction.
• Meet and exceed sales targets while managing staff performance.
• Forge relationships with customers and business partners.
• Ensure compliance with bank policies and risk management.

Skills

Networking

Strategic planning

Leadership

Coaching

Sales target

Customer service

Job description

Hong Leong Bank in Malaysia is seeking a Branch Manager to lead the branch with a focus on service quality, sales performance and risk controls. You will guide daily operations, ensure compliance, and drive customer satisfaction through strong people leadership.

The role requires excellent networking, strategic planning and coaching to develop staff, grow customer relationships and achieve branch KRAs. You will collaborate across teams to implement tactical sales and service initiatives while