Branch Growth & Performance Leader

2201 United Overseas Bank (Malaysia) Bhd; Sandakan; On-site; MYR 180,000 - 320,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a seasoned Branch Leader to drive profitability and sustainable growth. You will lead sales across retail, SME, and corporate segments, build robust customer relationships, and steer a high-performing team to exceed targets.

Responsibilities include managing pipelines, promoting digital initiatives, and ensuring regulatory compliance while fostering a strong governance culture at the branch.

Qualifications

• Strong track record in sales management, business development, and achieving financial targets.
• Proven leadership capabilities with experience in managing, coaching, and developing teams.
• Sound knowledge of banking products, operations, risk management, and regulatory requirements.
• Excellent interpersonal, communication, and stakeholder management skills.
• Customer-centric mindset with a passion for delivering exceptional service.

Responsibilities

• Develop and execute the branch’s business plan and strategy in line with achieving profitability and sustainable growth.
• Drive revenue generation across all business segments, identifying opportunities to expand market share and deepen customer relationships.
• Proactively lead, motivate, and manage the sales force to achieve and exceed sales targets across retail, SME, and corporate segments.
• Monitor sales pipelines and implement strategies to improve productivity, conversion rates, and overall performance.
• Act as the primary business ambassador for the branch, building and sustaining strong relationships with customers, partners, and stakeholders.
• Identify, develop, and capture new business opportunities to grow the branch portfolio.
• Lead, coach, and develop a high-performing and engaged team, focusing on upskilling and reskilling of staff to meet evolving business needs.
• Foster a positive work culture that promotes employee engagement, accountability, and continuous improvement.
• Balance business growth with effective risk management, ensuring strict adherence to regulatory requirements, internal policies, and audit standards.
• Promote a strong culture of corporate governance and ethical conduct, acting as a role model within the branch.
• Serve as the key point of contact for customers, championing the end-to-end customer journey and delivering exceptional service experiences.
• Drive customer satisfaction and continuously improve service quality through feedback and innovation.
• Oversee overall branch operations, ensuring efficiency, accuracy, compliance, and strong risk controls.
• Ensure timely resolution of audit findings, compliance gaps, and operational issues.
• Support and drive digital initiatives to enhance customer experience and operational efficiency, including promoting digital adoption among staff and customers.
• Facilitate business digitalisation initiatives such as FinLab Jom Transformation to support customers’ growth journeys.
• Promote the Bank’s regional franchise through cross-border banking solutions and support Foreign Direct Investment (FDI) opportunities.

Skills

Sales leadership

Business development

Financial targets

Stakeholder management

People leadership

Education

Degree in Business/Finance/Banking

Job description

2201 United Overseas Bank (Malaysia) Bhd is seeking a seasoned Branch Leader to drive profitability and sustainable growth. You will lead sales across retail, SME, and corporate segments, build robust customer relationships, and steer a high-performing team to exceed targets.

Responsibilities include managing pipelines, promoting digital initiatives, and ensuring regulatory compliance while fostering a strong governance culture at the branch.