Branch Growth Leader: Strategy, Coaching & Customer Focus

Hong Leong Bank; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a Branch Manager to drive growth by building relationships with customers and partners, and by implementing strategic sales and marketing plans. You will set directions for the team and help source new business opportunities.

You will lead by coaching staff, sustaining strong teamwork, and ensuring service standards, compliance, and customer satisfaction across the branch, with a focus on results and operational excellence.

Qualifications

• Minimum 5 years of related working experience, ideally in branch/customer service or wealth management relationships.
• Strong leadership and people management skills; ability to guide and train staff to meet sales targets and service standards.
• Excellent interpersonal, organizational and planning abilities.

Responsibilities

• Drive branch performance by leading sales and service to achieve KPIs.
• Coach and develop staff to improve competency and performance.
• Ensure compliance, risk management, and customer satisfaction across the branch.

Skills

Leadership

People management

Strategic planning

Coaching

Sales targets

Communication

Job description

Hong Leong Bank in Malaysia seeks a Branch Manager to drive growth by building relationships with customers and partners, and by implementing strategic sales and marketing plans. You will set directions for the team and help source new business opportunities.

You will lead by coaching staff, sustaining strong teamwork, and ensuring service standards, compliance, and customer satisfaction across the branch, with a focus on results and operational excellence.