Branch Operations & Customer Experience Executive

Hong Leong Bank; Seberang Perai; On-site; MYR 31,000 - 42,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a Business Channels Operations & Customer Service Executive to engage walk-in customers for transaction processing and to discuss cross selling opportunities. You will be the first point of contact to recommend bank products and deliver high levels of service and accurate transactions.

Responsibilities include providing superior service, achieving product targets (CASA, FD, credit cards, and related offerings), using tablets for service and sales, and

Qualifications

• Fresh graduates or candidates with relevant work experience are welcome to apply.
• Experience related working experience in financial institution or related field.
• Possess customer interaction / cash handling / transaction processing / sales experience.
• Malaysian citizen

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT metrics and Mystery Shopping results.
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops.
• Learn and use I-Pads/other devices for customer service/ cross selling
• Assist in calling up customers for service / sales interactions
• Maintain confidentiality of customers and Bank’s information in a responsible manner
• Keep a clean, organized work area and maintain a professional appearance
• Attend trainings as applicable including e-learning/Workday
• Filing of reports
• Carry out branch housekeeping activities as needed
• Carry out other duties as assigned periodically

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Integrity

Communication skills

Cross selling skills

Professional appearance

Tools

FIMM/ UT license

PCE & TBE license

Job description

Hong Leong Bank in Malaysia is seeking a Business Channels Operations & Customer Service Executive to engage walk-in customers for transaction processing and to discuss cross selling opportunities. You will be the first point of contact to recommend bank products and deliver high levels of service and accurate transactions.

Responsibilities include providing superior service, achieving product targets (CASA, FD, credit cards, and related offerings), using tablets for service and sales, and