Branch Banking Executive: Sales, Service & Ops

Hong Leong Bank Berhad; Johor; On-site; MYR 33,000 - 47,000; Full time

Job summary

Hong Leong Bank Berhad invites fresh graduates and experienced bankers to join our branch team in Malaysia. You will deliver superior customer service, handle cash and transactions, and actively cross-sell banking products to achieve targets.

You will also support branch operations, maintain confidentiality, comply with conduct standards, and participate in trainings to grow professionally within a modern, customer-centric financial institution.

Qualifications

• Malaysian citizen
• Fresh graduates or candidates with relevant work experience are welcome to apply
• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT scores and Mystery Shopping Results.
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Learn and use I-Pads/other devices for customer service/ cross selling.
• Assist in calling up customers for service / sales interactions.
• Carry out Branch RCSA through sample checking and effective rectification as applicable.
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and other products) timely and accurate.
• Over-ride transactions as per Bank defined transaction limits.
• Responsible for overall branch cash holding and end of day cash balancing.
• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation.
• Observe and comply with the Bank’s Code of Conduct & Ethics.
• Maintain confidentiality of customers and Bank’s information.
• Keep a clean, organized work area and maintain a professional appearance.
• Attend all trainings as applicable including e-learning/Workday.
• Filing of reports.
• Carry out other duties as assigned periodically.

Skills

Customer service

Cash handling

Cross selling

Communication skills

Tools

I-Pads

Job description

Hong Leong Bank Berhad invites fresh graduates and experienced bankers to join our branch team in Malaysia. You will deliver superior customer service, handle cash and transactions, and actively cross-sell banking products to achieve targets.

You will also support branch operations, maintain confidentiality, comply with conduct standards, and participate in trainings to grow professionally within a modern, customer-centric financial institution.