Branch Banking Executive – Sales, Service & Operations

Hong Leong Bank Berhad; Selangor; On-site; MYR 32,000 - 52,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia seeks a branch associate to deliver excellent customer service and support sales of CASA, FD products, and cards. You will handle transactions accurately and maintain confidentiality, while upholding the bank's Code of Conduct.

The role welcomes fresh graduates or candidates with relevant experience, requiring integrity, professional appearance, and strong communication skills. Training and ongoing development are provided.

Qualifications

• Malaysian citizen with right to work in Malaysia.
• Fresh graduates or candidates with relevant work experience.
• Basic banking knowledge encouraged.
• Excellent service mindset and communication skills.

Responsibilities

• Provide superior customer service to walk-in customers.
• Carry clear targets for specific products – CASA and FD Book growth and account opening; cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Learn and use I-Pads/other devices for customer service/cross selling.
• Assist in calling up customers for service/sales interactions.
• Carry out Branch RCSA through sample checking and effective rectification as applicable.
• Accept and process transactions (deposits, withdrawals, remittances, ANSB and other products) in a timely and accurate manner.
• Over-ride transactions per Bank defined transaction limits.
• Responsible for overall branch cash handling and end of day balancing.
• Comply with staff rotation guidelines and Code of Conduct & Ethics.

Skills

Customer service

Cross selling

Communication skills

Integrity & accountability

Professional appearance

Job description

Hong Leong Bank Berhad in Malaysia seeks a branch associate to deliver excellent customer service and support sales of CASA, FD products, and cards. You will handle transactions accurately and maintain confidentiality, while upholding the bank's Code of Conduct.

The role welcomes fresh graduates or candidates with relevant experience, requiring integrity, professional appearance, and strong communication skills. Training and ongoing development are provided.