Bilingual Customer Service Exec - Logistics

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

EPF

Socso

Maternity leave

Job summary

SummitNext Technologies Sdn Bhd in Kedah and Sungai Petani invites applications for a Customer Service Executive. The role is office-based, requiring Malay and English fluency and a diploma or higher, with a focus on courteous, efficient customer support for logistics clients.

You will handle inquiries, resolve complaints, and document cases in our SOP-driven system, contributing to service excellence in a fast-paced team.

Qualifications

• Diploma or higher required with strong communication skills.
• Fluent in Malay and English, both written and spoken.
• Prior BPO experience is an advantage.

Responsibilities

• Respond to customer inquiries via calls, emails, and other channels.
• Resolve complaints to achieve high customer satisfaction.
• Record and escalate issues using the internal SOP.

Skills

Malay language

English language

Customer service

Team player

Education

Diploma or higher

Tools

MS Office

Job description

SummitNext Technologies Sdn Bhd in Kedah and Sungai Petani invites applications for a Customer Service Executive. The role is office-based, requiring Malay and English fluency and a diploma or higher, with a focus on courteous, efficient customer support for logistics clients.

You will handle inquiries, resolve complaints, and document cases in our SOP-driven system, contributing to service excellence in a fast-paced team.