Remote Bilingual Customer Service Executive (Malay/English)

Summitnext; Ipoh; Remote; MYR 18,787 - 22,504; Full time

Benefits offered by this job

EPF, SOCSO

Birthday Leave

Annual Leave

Opportunities for promotion

Professional development

Job summary

A BPO and Technology Solutions provider is seeking Customer Service Executives in Ipoh, Malaysia. This full-time role involves responding to customer inquiries and resolving complaints effectively. Candidates need a diploma, excellent communication skills in Malay and English, and ideally 1-2 years of BPO experience. Benefits include EPF, SOCSO, and various leaves. The position offers a basic salary of RM1,850 with performance allowances.

Qualifications

• Diploma and above.
• 1–2 years of BPO experience will be an added advantage.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints according to SOP.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal skills

Education

Diploma

Tools

Office software proficiency

Job description

A BPO and Technology Solutions provider is seeking Customer Service Executives in Ipoh, Malaysia. This full-time role involves responding to customer inquiries and resolving complaints effectively. Candidates need a diploma, excellent communication skills in Malay and English, and ideally 1-2 years of BPO experience. Benefits include EPF, SOCSO, and various leaves. The position offers a basic salary of RM1,850 with performance allowances.