Bilingual Logistics Customer Service Exec (EN/Malay)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Job summary

SummitNext Technologies Sdn Bhd is seeking Customer Service Executives in Sungai Petani, Kedah to provide exceptional support in the logistics industry. Candidates are required to have strong English and Malay communication skills and a customer-oriented approach. Full-time roles include rotational shifts, with a salary starting at RM2000 and additional performance bonuses. Benefits include EPF, Socso, and various leave options. Immediate start date is available.

Qualifications

• 1-2 years of BPO experience is an added advantage.
• Willing to learn and a team player.

Responsibilities

• Respond to customer inquiries and obtain customer information in a timely manner.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

SPM, Diploma and above

Job description

SummitNext Technologies Sdn Bhd is seeking Customer Service Executives in Sungai Petani, Kedah to provide exceptional support in the logistics industry. Candidates are required to have strong English and Malay communication skills and a customer-oriented approach. Full-time roles include rotational shifts, with a salary starting at RM2000 and additional performance bonuses. Benefits include EPF, Socso, and various leave options. Immediate start date is available.